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Experience

Experience is what differentiates a good product from a bad one. What's the best way to delight customers with a top-notch user experience? We unravel the secret ingredients to creating the perfect user experience for financial digital products.

Emotional experience, human-centricity and responsible consumption have become a social trend in today's digital world. People deepen the quality of life through mindful living, finding happiness in common things and prioritizing genuineness and authenticity.

🎧 Digitlal Banking Customer Experience Trends for the Breakthrough in 2021

What is needed to achieve a breakthrough in the post-pandemic world? Here are 10 digital banking customer experience trends to find the right strategy.

10 Digital Banking Trends 2021: Innovation Ideas for the Financial UX Design

The UXDA team has highlighted 10 design trends that demonstrate the evolution of digital financial products and the way financial interfaces are created and perceived by the users.

UX Case Study: How to Design Best Digital Bank For Kids

How could parents ensure their kids' financial future? UXDA explored this challenge with a research-based purpose-driven banking app concept. It provides insights into how an app could impact family relationships and ensure children's successful inclusion in the modern digital economy.

Digital Banking Breakthrough Success Story: From Outdated to Award-winning Core Banking

For anyone who knows how the banking back-office system looks like it would be a surprise that something of such complexity can win the Academy award of design - the IF design award. There’s a story behind every grand victory and we want to share it with you today.

One Condition that Determines Whether AI-Powered Contextual CX Becomes a Digital Banking Success or a Disaster

Will AI make customers' lives better than ever before or become dangerous if applied without human eccentricity?

Banking User Experience Checklist 2021: 7 Winning Strategies

This digital banking CX checklist will help to bring more customer-centricity into your financial service, so that you would be able to delight your customers with a remarkable digital product.

🎧 UXDA Gap Model: How 500K on Banking CX Dropped App Rating by 50%

How would you react if your FI spent half a million and 2 years on developing a new app but after launching it, the customer satisfaction decreased? There are 7 non-obvious factors that can either lead you to a digital breakthrough OR completely sabotage it.

UX Case Study: How to Design a Mobile Bank Super App

How could finance companies upgrade their banking ecosystem to a mobile banking Super App using 10 Fintech trends?

UX Case Study: A SpaceUX Shuttle in Global Transaction Banking

In an exclusive case study we uncover the TOP insights of creating an exceptional UX for a corporate banking product by iGTB that consists of 5,000+ screens.