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User

The user is the key to the success of any financial product. But, how can you know what they really need and deliver up to their expectations? We discover human psychology─habits, behavioral patterns, perception and cognitive biases to empathize the users in the best way possible.

Will AI make customers' lives better than ever before or become dangerous if applied without human eccentricity?

Alex

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🎧 Banking Customer Experience Trends for the Digital Breakthrough in 2021

What is needed to achieve a breakthrough in the post-pandemic world? Here are 10 digital banking customer experience trends to find the right strategy.

🎧 Five banking CX Insights to Design Better Digital Products

80% of CEOs believe they deliver a superior experience, while only 8% of customers agree with that. What could be the exact CX/UX strategy and tactics to adopt a “digital-first” business approach and become a leading CX/UX financial brand that gets 3x greater return?

The Future of AI in Banking: From Banking Experience Upgrade to Transforming Mankind Into Superbeings

If we look a bit further, we can see the disruptive perspective of AI that will go well beyond banking, completely transforming digital customer experience, and even providing super-powers to mankind.

Financial UX Design is About Saving People's Lives (2020)

Most people can remember a situation in their lives when they experienced a huge amount of stress when dealing with money. A user-centered financial UX should help cope with such struggles and even save lives in order to avoid tragedies like the suicide of Alexander Kearns.

(Part 1) TOP 20 Dos and Don'ts: How to Boost the Banking Customer Experience Today

You can instantly increase the overall user satisfaction by easing their most common struggles. In fact, by reading this article, you can detect improvement points using the power of the financial UX design, thus achieving great results with little effort.

Million Dollar Question: Why Users Reject Easy Banking Solutions

Why do users sometimes still put up with complex banking services, even though they might have experienced an alternative that's much more easy and user-friendly?

Ten Psychology Insights to Design User-Centered Banking

Let's explore the psychology of financial and banking product users by looking into their minds, behaviours and main aspects of why certain products are disliked while others are desired.

5 User Research Methods to Design Financial Solutions

There are dozens of research methods available, but from our experience to create a user-centered financial product, five key research methods should be highlighted.

Information Architecture in Banking can Solve Pain Points

Finance Digitalisation causes many banks to adjust their approach to the development of their products and services. Today, more and more financial companies evolve by creating user-centered services and simpler and more convenient solutions...