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Banking Digital Transformation

What is digital transformation in banking and how could UX design help?

Digital transformation in banking and financial services is the complete digital technology integration into all processes of a financial institution, changing the basics of company operation and the customers they serve. 

Digital transformation in banking requires not only adapting new financial technologies, but primarily establishing a cultural switch to ensure a user centered approach in creating digital banking solutions that delight users.

The following are some different digital transformation types:

  • Digital transformation in retail banking
  • Digital transformation in commercial banking
  • Digital transformation in investment banking

All of these have a similar roadmap and provide digital transformation risks in banking. If you ignore customers’ expectations and needs for digital banking services, this could decrease demand and ruin transformation. A successful digital banking transformation strategy must be user centered, refocusing the entire organization on delivering maximum value to its customers, thus winning their loyalty and support.


Check out the best articles by UXDA about digital transformation in banking.



UX Case Study: How to Design a Mobile Bank Super App

Finance companies could upgrade their banking ecosystem to a mobile banking Super App using 10 Fintech trends.

Fintech Design Tips: 20 Ways to Improve Mobile Banking Solutions (Part 3)

Is it possible to improve the customer experience of a financial app in just a few days? We continue our four-article series to guide you through 20 examples that demonstrate how you can skyrocket the customer experience of your financial product using the power of financial UX design.

Fintech Design Tips: 20 Ways to Improve Mobile Banking Solutions (Part 2)

You can instantly increase the overall user satisfaction by easing their most common struggles. In our four-article series, we guide you through 20 examples that demonstrate how you can detect improvement points using the power of financial UX design, and achieve great results with little effort.

🎧 Covid-19 in Digital Banking: How to Overcome it as Winners

Never before, it has been so critical to focus on the customers because they are the ones who determine whether the financial service will exist after the COVID-19 crisis.

🎧 The Financial UX Matrix: Becoming Disruption-Proof in Banking

Companies with disruptor culture have the greatest potential. These businesses maximize their chances of success with Value and Design. These elements affect the formation of customer experience within any business. How finance companies can use this knowledge to establish disruptive culture?

🎧 The Financial CX Design Formula for a Digital Breakthrough

Spending 15 years in business, creating hundreds of different kinds of digital products and studying their growth, I have extracted a straightforward formula that explains what determines the success rate of any digital product.

🎧 Provide Maximum Value with Digital Channels in Banking

How can financial companies survive the GAFA attack and ensure a successful digital transformation while it's not too late? The only way to avoid losing clients is to focus sharply on the value financial product provides to the customers.

🎧 Get an 'Experience Mindset' To Humanize Digital Transformation in Banking

We highlight the differences between thinking in a “new way” versus “the old one.” These differences can explain why some products are successful in the modern digital environment while others are not.

🎧 Financial UX Design Methodology: the Experience Pyramid

To successfully transform financial services into demanded digital products, we use reverse engineering. It's a top-down approach that begins with defining the ultimate value for customers and ends with an action plan that includes architecture and design.

UXDA on the Banking Transformed podcast by Jim Marous

On the Banking Transformed podcast by the world's TOP 3 influencer Jim Marous UXDA CEO Alex Kreger and Inspiration officer Monika discusses how organizations can use design thinking and improve internal processes, develop better products and services, and enhance the digital consumer experience.

UX Design Success Story: Shaping the business mentality

UX Design Success Story: Shaping the business mentality

UXDA review by ITTI Digital for which UXDA delivered a UX transformation of a 15-year old core banking solution.