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Digital Banking Design

What is digital banking design?

Digital banking design can be defined as follows: the design process of digital banking products for traditional banks, challenger banks and neobanks. 

Digital banking design services appeared because of the digital disruption in the banking industry that forced digitization in banking. It started with internet banking solutions and continued in mobile banking and wearable banking. Now we are on the verge of immersive banking, which includes conversational banking, virtual banking and augmented reality banking.

Digital banking design services cannot be delivered by an average design agency because it requires deep domain competence and experience in banking as well as specific skills in designing digital banking solutions. The absence of this expertise  could put banking design at serious risk.

The main aim of digital banking design is to architect financial services that will deliver the best digital banking user experience (UX) to customers, providing a simple and clear solution for their financial needs. So, digital banking UX becomes a key indicator of well-performed digital banking design. You can find great examples of digital banking design in such digital-only banks as Revolut, Monzo, Monese, Starling Bank, Atom Bank, N26, Tandem Bank, Curve, or in a UXDA-designed collection of financial interfaces. 


Check out the best articles by UXDA about digital banking design.



10 Digital Banking Trends 2021: Innovation Ideas for the Financial UX Design

The UXDA team has highlighted 10 design trends that demonstrate the evolution of digital financial products and the way financial interfaces are created and perceived by the users.

Nowadays Any Financial Brand Can Create its Own "Apple"

Apple tells us a fantastic story about how a small company that started out serving Silicon Valley became the largest and most famous company that forms our world. We believe that any financial brand can use Apple's design-driven approach to super-charge its business.

How to Hire Designers Right to Not F*ck up Bank Digitalization

The product designers hired for digital banking transformation can either leverage the impact of design and customer experience OR completely sabotage the entire project leading to huge losses not only in terms of money but also customer trust and loyalty.

Why Customer Experience in Financial Services is Sabotaged

What leads to a bad outcome when it comes to customer experience design in financial services?

10 UX Strategies for Making Digital Banking Users Happy

How Fintechs and progressively thinking financial brands uncover amazing possibilities by implementing the power of UX not only into app development, but also into a company's DNA.

Augmented Reality Will Revolutionize the Future of Digital Banking CX

There's no doubt that AR, VR and mixed reality will take the customer experience to a brand new. What can you expect, and what's the best way for the banking industry fully embrace the opportunities of the digital future?

🎧 Bonding Digital Banking Brands and Customers through Financial UX Design

What does it take to create a banking app that bonds clients and financial institutions? How does user experience in digital banking determine whether there will be a long-lasting relationship between financial brands and their customers? UX strategist, UXDA CEO Alex Kreger provides answers.

Digital Banking Strategy Relies on UX / CX to Find Market Need

Why might digital financial products lack a market need? In times when marketing is losing its power, digital banking CX / UX design comes to the rescue.

🎧 Five banking CX Insights to Design Better Digital Products

80% of CEOs believe they deliver a superior experience, while only 8% of customers agree with that. What could be the exact CX/UX strategy and tactics to adopt a “digital-first” business approach and become a leading CX/UX financial brand that gets 3x greater return?

🎧 Banking Digital Transformation Fails Without User Experience Transformation

To ensure a successful digital transformation in banking, the primary focus should be switched from digital to experience transformation.

Financial UX Design is About Saving People's Lives (2020)

Most people can remember a situation in their lives when they experienced a huge amount of stress when dealing with money. A user-centered financial UX should help cope with such struggles and even save lives in order to avoid tragedies like the suicide of Alexander Kearns.