Why are 78% of companies failing to achieve their digitalization goals? The digital transformation in banking must consider one key thing to succeed.
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Banking on Purpose: How We Are Creating Tomorrow's Financial Brands
Some call it authenticity, essential benefit, value proposition, or uniqueness. We use the concept of a "soul" to describe the unique character or essence of the financial product and how it impacts its users.
UXDA's Experience Pyramid: Effective Banking App Design
To make digital financial products demanded, effective banking app design should be based on three complementary approaches.
10 Red Flags: Is It Time to Redesign Your Financial App?
It is vital for financial product success to deliver according to customers’ needs and wants. How is your banking doing at tackling the challenges of the experience age?
From Friction to Flow: Enhancing Customer Journey in Banking
Our key UX architects answering why the User Journey Map sometimes works magic, and how it benefits financial companies.
UXDA's Design Pyramid: Implementing DesignOps in Banks and FIs
DesignOps is a system of operations and processes that amplify the value and impact of design in a financial organization, increasing its customer-centricity and creativity.
Five Best Practices for UX Research in Financial Services
There are dozens of research methods available, but from our experience to create a user-centered financial product, five key research methods should be highlighted.
Bank Culture: Transforming Banking Strategy with the UX Matrix
Companies with disruptor culture have the greatest potential. These businesses maximize their chances of success with Value and Design. These elements affect the formation of customer experience within any business. How finance companies can use this knowledge to establish disruptive culture?
Financial Services Design: Building Reputation for the Experience Economy
What is the most valuable thing in any company that can be built and developed over 20 years, but can be destroyed in five minutes? It is brand reputation.
Banking Customer Experience Gap: Blindspots That Ruin Digital Banking
How would you react if your FI spent half a million and 2 years on developing a new app but after launching it, the customer satisfaction decreased? There are 7 non-obvious factors that can either lead you to a digital breakthrough OR completely sabotage it.
