Design thinking in banking is used as a design concept creation framework that was developed from creativity techniques that first appeared in the 1950s. The design thinking process flow allows the generation of innovative product ideas that match user needs and expectations. A design thinking approach to innovation is a problem-solving methodology that consists of 5 basic steps: Empathize, Define, Ideate, Prototype and Test.
Thus, design thinking in finance is a five-stage process used to architect digital financial products. At UXDA, we explain all the steps using the Double Diamond model, in which the first diamond helps to define the Problem, and the second one helps to find the Solution. Using an empathic approach to design thinking, the UX design process helps to identify valuable insights about the financial product from a customer perspective. That is why the importance of the design thinking process cannot be underestimated.
UXDA uses the benefits of the design thinking approach as part of its unique financial UX design methodology to ensure a step-by-step process in engineering digital financial solutions.
Check out the best UXDA articles about design thinking in banking.
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On the Banking Transformed podcast by the world's TOP 3 influencer Jim Marous UXDA CEO Alex Kreger and Inspiration officer Monika discusses how organizations can use design thinking and improve internal processes, develop better products and services, and enhance the digital consumer experience.
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