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Banking Digital Transformation

What is digital transformation in banking and how could UX design help?

Digital transformation in banking and financial services is the complete digital technology integration into all processes of a financial institution, changing the basics of company operation and the customers they serve. 

Digital transformation in banking requires not only adapting new financial technologies, but primarily establishing a cultural switch to ensure a user centered approach in creating digital banking solutions that delight users.

The following are some different digital transformation types:

  • Digital transformation in retail banking
  • Digital transformation in commercial banking
  • Digital transformation in investment banking

All of these have a similar roadmap and provide digital transformation risks in banking. If you ignore customers’ expectations and needs for digital banking services, this could decrease demand and ruin transformation. A successful digital banking transformation strategy must be user centered, refocusing the entire organization on delivering maximum value to its customers, thus winning their loyalty and support.


Check out the best articles by UXDA about digital transformation in banking.



It's the Soul That Turns Boring Financial Products into Exceptional Ones

Emotional experience, human-centricity and responsible consumption have become a social trend in today's digital world. People deepen the quality of life through mindful living, finding happiness in common things and prioritizing genuineness and authenticity.

🎧 Digitlal Banking Customer Experience Trends for the Breakthrough in 2021

What is needed to achieve a breakthrough in the post-pandemic world? Here are 10 digital banking customer experience trends to find the right strategy.

Digital Banking Breakthrough Success Story: From Outdated to Award-winning Core Banking

For anyone who knows how the banking back-office system looks like it would be a surprise that something of such complexity can win the Academy award of design - the IF design award. There’s a story behind every grand victory and we want to share it with you today.

One Condition that Determines Whether AI-Powered Contextual CX Becomes a Digital Banking Success or a Disaster

Will AI make customers' lives better than ever before or become dangerous if applied without human eccentricity?

🎧 UXDA Gap Model: How 500K on Banking CX Dropped App Rating by 50%

How would you react if your FI spent half a million and 2 years on developing a new app but after launching it, the customer satisfaction decreased? There are 7 non-obvious factors that can either lead you to a digital breakthrough OR completely sabotage it.

How to Hire Designers Right to Not F*ck up Bank Digitalization

The product designers hired for digital banking transformation can either leverage the impact of design and customer experience OR completely sabotage the entire project leading to huge losses not only in terms of money but also customer trust and loyalty.

UX Case Study: How to Design a Mobile Bank Super App

How could finance companies upgrade their banking ecosystem to a mobile banking Super App using 10 Fintech trends?

Why Customer Experience in Financial Services is Sabotaged

What leads to a bad outcome when it comes to customer experience design in financial services?

10 UX Strategies for Making Digital Banking Users Happy

How Fintechs and progressively thinking financial brands uncover amazing possibilities by implementing the power of UX not only into app development, but also into a company's DNA.

Augmented Reality Will Revolutionize the Future of Digital Banking CX

There's no doubt that AR, VR and mixed reality will take the customer experience to a brand new. What can you expect, and what's the best way for the banking industry fully embrace the opportunities of the digital future?

🎧 Bonding Digital Banking Brands and Customers through Financial UX Design

What does it take to create a banking app that bonds clients and financial institutions? How does user experience in digital banking determine whether there will be a long-lasting relationship between financial brands and their customers? UX strategist, UXDA CEO Alex Kreger provides answers.