Year of 2016 has been very productive for UXDA team and for our clients. We have actively worked to provide many financial services with best engineering and design solutions. The results not only please users with delightful experience but also improve overall industry and allow others to be inspired. In spite of large amount of work, UXDA was sharing with insights in FinTech and Banking UX design industry whole year. Overall, our posts have been reading more than 50 000 people. In this summary you will find UXDA Top5 most popular posts of 2016.
1. How Online Banking UX Design Should Work
78% of the time that customers spend on offline banking services is wasted. As a customer, why would I choose to drive somewhere and wait in line to do my banking? Actually, I wouldn’t! If I could easily complete my banking transactions through online banking, I would choose online banking every time. My time is too valuable to waste, and online banking can be done from the comfort of my home or while I am on the go. In theory. Practically, it isn’t quite that easy. Every time I want to view my payment history, I can’t find it easily. Navigating through the 24 sections of my account dashboard is frustrating, confusing, and frankly, feels like a waste of my time.
What about you? Are you happy with your digital banking experience?
27 753 views
2. UI/UX Concept of Mobile-Only Challenger Bank
At a conference on banking innovation, one of the international bank executives came up to me and said,
What you tell me about UX design possibilities in the financial sector is incredibly inspiring, but how do I implement it if my bank offers more than 100 different services? Maybe it could be possible in the future somehow, but we can’t travel there to get insight.
And who of us has not dreamed of a time machine that allows a glimpse into the future? However, if I was bank employee, I'm not sure that I would do it. In the near future, millions of bank employees will face lost jobs and millions of lost revenues. And we already see it happening; thousands of bank branches are closed, and alternative financial services receive billions in funding to entice banking customers.
17 272 views
3. How Banks Are Losing Millions by Ignoring UX
I wrote this article because of an incident that happened to my friend last week; let's call him Steve. Steve wanted to buy a house by taking a loan at a bank he desired, but, in the end, he used another bank. I thought, it’s just a common thing because the offer by the other bank was better. Surprisingly, my friend denied this, saying the proposals were absolutely identical, which really intrigued me.
15 894 views
4. Why FinTech Outcompetes Banks with User Experience
Bill Gates said that banking will always be needed, but banks as we know could easily disappear. And FinTech is all about winning changes and everyday finance improvements!
In 2015 venture capitalists raised $19.1 billion USD to support FinTech revolution. With the five biggest banks controlling nearly $15 trillion in assets, FinTech’s $19.1 billion in venture investments look like peanuts. Anyway FinTech trend is only growing stronger and for the worst it is attacking most profitable sectors of banking.
9 181 views
5. Banking UX Design Challenges and Opportunities in 2017
User Experience (UX) is about human feelings, impressions and behaviours while using banking digital interfaces. The aim of UX engineering is to create financial services that matches users’ needs with banking capabilities and are easy and pleasant to use.
So, let’s outline some general Do’s and Don’t’s in banking UX for 2017 and reveal how UX can help banks to enhance their customer involvement next year.
7 926 views